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Privacy Policy

Effective Date: October 2024

At Jax Goldsmith, we’re committed to protecting your privacy. This policy explains what personal information we collect, how we use and share it, and your rights. By using our website, www.jaxgoldsmith.co.za, and shopping with us, you agree to this policy.

1. What We Collect

Personal Information:
When you shop or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment information (processed securely by third-party providers)

  • Purchase history

  • Information you provide through forms or messages

  • Non-Personal Information:

We may also collect:

  • IP address

  • Browser and device type

  • Website activity (e.g. pages visited)

  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate about your purchases and support requests

  • Send product updates, offers, and promotions (if you opt in)

  • Personalize your shopping experience

  • Improve our website and services

  • Meet legal obligations

3. Sharing Your Information

We do not sell or rent your personal information.

We may share it with:

  • Service providers (like payment gateways and couriers)

  • Legal authorities if required by law

  • Business partners in the event of a sale, merger, or acquisition

4. Cookies & Tracking

We use cookies to improve your browsing experience and gather usage data. You can disable cookies in your browser settings, but this may limit some site features.

5. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your data (where legally allowed)

  • Unsubscribe from marketing at any time

6. Data Security

We use industry-standard security (like SSL encryption) to protect your data. However, no online system is 100% secure, so we cannot guarantee absolute protection.

7. Third Party Links

Our site may link to other websites. We are not responsible for their privacy practices, so please review their policies separately.

8. Policy Updates

We may update this policy from time to time. Changes take effect when posted here. Please check back periodically for updates.

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