Shipping policy

Shipping & Delivery Policy

At Jax Goldsmith, we take great care to ensure that your jewellery is securely packaged and delivered as safely and efficiently as possible, whether you are located in South Africa or elsewhere in the world.

Domestic Shipping — South Africa

We use The Courier Guy for most domestic deliveries within South Africa.

Processing time: In-stock orders are normally processed and dispatched within 1–3 business days.

Delivery time: Domestic deliveries usually arrive within 2–4 business days after dispatch. Delivery times may vary depending on the destination, courier service availability, weekends, public holidays and circumstances outside our control.

Shipping costs: Delivery charges are calculated and displayed at checkout.

Free shipping: New subscribers may qualify for free domestic shipping on their first order, subject to the terms of the applicable promotion.

International Shipping

We offer international shipping to selected destinations.

International delivery times depend on the destination, the courier service used and customs processing in the destination country. International orders may take up to 30 business days to arrive after dispatch.

Shipping charges will be calculated at checkout where available. In certain cases, we may contact you with a separate international courier quotation before dispatching your order.

Customers are responsible for any customs duties, import taxes, clearance fees or other charges imposed by the destination country. These charges are not included in the purchase price or shipping fee unless specifically stated.

Jax Goldsmith is not responsible for delays caused by customs authorities or other regulatory processes.

Pre-Orders, Handmade Items and Custom Pieces

Many of our pieces are handmade, and custom or made-to-order items require additional production time.

Unless otherwise stated on the product page or confirmed with you directly, custom pieces, pre-orders and made-to-order jewellery generally have a production lead time of approximately 3–4 weeks before dispatch.

Production times are estimates and may vary depending on the complexity of the piece, gemstone availability, design approvals and workshop capacity.

You will receive tracking information once your order has been completed and dispatched.

Order Tracking

Tracking information will be provided for all courier deliveries once the parcel has been collected by the courier.

Please ensure that the delivery address and contact information supplied when placing your order are complete and correct. Jax Goldsmith will not be responsible for delays or additional delivery charges caused by incorrect or incomplete information supplied by the customer.

Parcel Insurance, Loss and Theft

Jax Goldsmith takes reasonable care when preparing, packaging and handing parcels over to the courier.

Once an order has been collected by the courier, delivery is subject to the courier company’s terms and conditions. Jax Goldsmith cannot accept responsibility for parcels that are lost, stolen or misdirected after they have been handed over to the courier, except where required by applicable law.

Courier insurance is not automatically included unless specifically stated. Should you require additional insurance for your parcel, please contact us before placing your order or before the parcel is dispatched. Additional insurance charges may apply.

Market Collection

Customers may select collection from the Ballito Farmers Market, which we normally attend each weekend.

You will be notified once your order is ready for collection. Please do not visit the market to collect your order until you have received confirmation that it is ready.

Orders selected for market collection must be collected within three weeks of the collection notification. If an order is not collected within this period, the customer will be responsible for arranging an alternative collection or booking and paying for courier delivery.

Market attendance may occasionally be affected by weather, public holidays, special events or other circumstances. Where necessary, we will contact you to arrange an alternative collection date.

Workshop Collections

Collections from our workshop are available by prior appointment only.

Please contact us in advance to arrange a suitable collection date and time. Customers should not arrive at the workshop without a confirmed appointment.

Packaging

Each item is carefully inspected and securely packaged in Jax Goldsmith’s signature packaging, making it suitable for gifting or safekeeping.

We take reasonable precautions to protect jewellery against damage during transit. Please inspect your parcel as soon as it arrives.

If the external parcel appears damaged, opened or tampered with, please photograph the packaging before opening it and report the issue to the courier as soon as possible. For domestic deliveries handled by The Courier Guy, customers should also contact The Courier Guy directly to register a delivery complaint or claim.

Please notify Jax Goldsmith promptly and provide photographs of the external packaging, internal packaging and jewellery so that we can assist where reasonably possible.

Delivery Delays

Delivery dates and timeframes are estimates and are not guaranteed. Jax Goldsmith will not be responsible for delays caused by events outside our reasonable control, including courier disruptions, adverse weather, strikes, customs delays, public holidays, incorrect delivery information or other unforeseen circumstances.

Contact Us

For questions regarding shipping, tracking, insurance, collections or delivery arrangements, please contact Jax Goldsmith before placing your order or as soon as possible after an issue arises.