TERMS & CONDITIONS | Jax Goldsmith

Terms and Conditions

By using our website and services, you agree to comply with the following terms and conditions. Please review these carefully before making any purchase.

General

Jax Goldsmith is an online supplier of gold and silver jewelry. By placing an order, you agree to these terms and conditions. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the site following any changes signifies your acceptance of the new terms.

Product Information

We strive to provide accurate descriptions and images of our products. However, due to the handcrafted nature of some items, slight variations may occur. Prices are subject to change without notice, but we will always honor the price at the time of your purchase.

Orders and Payments

Ready-to-ship items are available while stocks last. These pieces are typically one-of-a-kind and may not be restocked once sold out.

If a handmade item is unavailable, a pre-order option will be shown on the product page, allowing you to request a custom-made version. All handmade items can be customised - including stone colour, stone type, metal type, and more.

For personalised orders, please contact us directly so we can provide an accurate quote based on your specific requirements.

Payment Policy
All payments must be made in full at the time of checkout. Payment methods and security information are detailed in our Payment Policy.

Shipping

Once your order has been shipped, you’ll receive a tracking number via email.

Shipping costs and delivery times vary based on your location and selected shipping method. For full details, please refer to our Shipping and Delivery.

Please note: Jax Goldsmith is not responsible for any delays caused by postal services or customs processing.

Returns and Refunds

Please refer to our Refunds and Returns for detailed information on how to return an item or request a refund.

Custom Orders

Custom-made or personalized items are final sale and cannot be returned or refunded unless there is a defect or error in the item.

Intellectual Property

All content on the Jax Goldsmith website, including images, designs, and text, is the intellectual property of Jax Goldsmith. Unauthorized use or reproduction of any content is prohibited.

Liability

Jax Goldsmith is not liable for any damages or loss related to the use of our products beyond the value of the product purchased. We are not responsible for any indirect or consequential damages.

Governing Law

These terms and conditions are governed by the laws of South Africa. Any disputes arising from these terms will be subject to the jurisdiction of the courts in South Africa.